Torbay Council's Call Centre is based at Roebuck House in Torquay and is open 6 days a week - see the opening times below:

• Monday: Friday  8.30am - 5.30 pm
• Wednesday: 9.30am - 5.30pm
• Saturday: 8.30am - 12pm

The Call Centre deals with a wide variety of calls including, but not limited to, the following:

• Housing/Council Tax Benefits
• Council Tax
• Business Rates
• Anti-Social Behaviour

In December 2007 a new telephony system was installed to improve our service to customers.  This system enables us to manage our calls more effectively:

• easier access for customers to contact the Council
• 90% of customers get through to an operator first time
• average waiting time of under 1 minute
• we offer an out-of-hours messaging service

All customer contact received via our Call Centre or our Connections offices is documented** to ensure the information is actioned by, or forwarded to, the relevant department, as necessary.  Should you contact us at a later date we are able to access all previous enquiries you have made.  This provides up-to-date information regarding the progress of your enquiry.

** All information held is in accordance with the Data Protection Act.

Key Facts:

• We aim to resolve 80% of your enquiries at the first point of contact.
• We answer up to 1,900 calls per week
• Saturday mornings are our quietest time

To view any published Related Documents for this service you will require the appropriate software. To download this software please see our documents help page. All links to documents will open in a new window. To request documents and files in an alternative format please contact us using the contact information provided on this page.