School Related Complaints

	Children's Services
	Torbay Council
	Oldway Mansion Torquay Road Paignton TQ3 2TE
	csenquiries @torbay.gov.uk
	01803 208208
	01803 208225
	Additional Contact Details

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Social Care - Comments & Complaints

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Local Government Ombudsman

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Since the 1st September 2003 governing bodies must have in place a procedure to deal with complaints about the school and what it provides for its pupils. A separate procedure exists for addressing complaints about the curriculum. If you have a compliant you will need to contact the school for a copy of its procedure.

Complaints about the school curriculum

Section 409 of the Education Act 1996 requires all Local Authorities (LA's) to have arrangements for handling complaints about the actions of governing bodies and LA's in respect of the curriculum in schools and colleges.

You may use this complaint procedure if you believe that either the LA or the governing body are failing:

to provide the National Curriculum in the school or for a particular child
to follow the law on charging for school activities
to offer only approved qualifications or syllabuses
to provide religious education and daily collective worship
to provide the information that they have to provide
to carry out any other statutory duty relating to the curriculum
or are acting unreasonably in any of the above cases

Other ways to complain

We hope our Complaints Procedure will help you to make your concerns known to us whenever you feel unhappy with our services. As well as using our formal complaints procedure you may wish to write to:

The Strategic Director for Children
Your Local Councillor
Your Member of Parliament
The Local Government Ombudsman

Related Documents

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