Although the government has removed most COVID restrictions from 19 July, Torbay Council has taken the decision to retain the health and safety procedures we currently have in place. This is to ensure the safety of both our visitors and staff and shouldn’t detract in any way from you having an enjoyable visit with us.
We kindly ask that you follow these safety measure, as we still have many vulnerable visitors, as well as younger staff members who have yet to be fully vaccinated.
Please do not visit us if you have any symptoms of COVID-19, including a new, persistent cough, a high temperature, or if you have lost your sense of taste or smell – even if these symptoms are mild. If you are feeling unwell, kindly visit us on another day.
We do require face coverings to be worn in our main building unless you are exempt or have a reasonable excuse. Face coverings are not required in our outside garden areas.
While we are no longer legally required to collect your contact details, we would encourage you to still check in using the bar code on our Welcome Desk. This will help to support the NHS Test and Trace and reduce the spread of the virus.
It really helps us monitor our visitor numbers if you can kindly book your tickets and time slot in advance via our website. While we will always do our best to get you in if you haven’t pre-booked, there may be a short wait at busier times. For your information, afternoons tend to be quieter.
While we do accept cash on our front desk and in our shop, we would encourage people to use contactless payment wherever possible.
There is a one-way system around Torre Abbey, which is proving very successful and avoids groups of people meeting in more confined areas of the abbey. If a gallery is looking quite full, allow people to move on before you enter.
We have increased the frequency of cleaning throughout Torre Abbey, in particular the toilets, handrails, handles, lift buttons and key touchpoints. We have also provided sanitation stations throughout the building, so do please take advantage of the complimentary hand gel.
Due to the historic nature of our building and the preservation of the artefacts on display, it is not always possible to provide additional ventilation. However, doors throughout the building have been left open wherever possible and we will be able to regularly open windows for short periods of time.
If you have any concerns at all, do please chat to a staff member or volunteer. They will be delighted to assist in any way they can.
Thank you for your help and understanding.
How you can support Torre Abbey
Our income has been seriously affected by the pandemic. Please do your bit to support arts and culture if you are able to.
- Give a donation – either via our website or in a donation box during your visit.
- Join our 1196 Club and enjoy unlimited entry for 12 months whilst supporting the museum
- Leave a positive review on TripAdvisor, Facebook or Google Reviews.
- If there is anything at all we can do to improve our visitor experience, do let us know.
We look forward to welcoming you to Torre Abbey soon.
Vouchers and discounts
Please note, we will not be accepting any discount vouchers or money-off coupons while we are operating at a greatly reduced capacity. This is due to increased health and safety measures put in place as a result of COVID-19. Thank you for your understanding.
A brand new Visual Guide to Torre Abbey is now available to help you plan your visit before you travel to Torre Abbey. It is part of a suite of guides prepared for the English Riviera UNESCO Global Geopark and funded by Torbay Council’s Voluntary and Community Sector Covid 19 Grants Scheme, as part of the Geopark Covid Transformation Project 2020.